Return & Exchange Policy

Exchanges/ Return

1. Eligibility for Exchange:
   • Exchange will be initiated only after the product is received and verified by us. 
   • Items must be unused, unwashed, and in the same condition that you received them.
   • Items must have all original tags, packaging, and accessories.
   • Exchange requests must be made within 5 days from the date of delivery.

1. Exchange  Process:
   • Contact our customer service team at return.satrangi@gmail.com to initiate a exchange . Please provide your order number and reason for the exchange
   • Once your exchange request is approved, we will provide you with a exchange authorization and instructions on how to send your item back to us.
   • If you need to exchange an item for a different color, size, or style, please contact our customer service team at [Customer Service Email. return.satrangi@gmail.com / +91 9016068699].
   • Exchanges are subject to product availability. If the item is not available, customer will have to purchase any other product (only if the returned product is in a good condition)
2. Shipping:

1. • Delivery time is 5-7 working days from the date of confirmation
   • Customers have to pay the shipping cost for exchanging the product
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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Damaged or Defective Items

1. Reporting Damages:
   • If you receive a damaged or defective item, please contact us immediately at return.satrangi@gmail.com with your order number and a photo of the damage.
   • We will work with you to resolve the issue promptly, either by providing a replacement.